Privacy Policy

Introduction

ChandanagarHUB is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit chandanagarhub.com and use our services. We believe in transparency and have written this in plain language so you clearly understand how your data is handled.

Information We Collect

We collect only the information necessary to provide our services:

• Account Information Name, email address, phone number and password when you register
• Ad Listing Details Title, description, price, photos, location and contact details when posting an ad
• Business Information Business name, category, address, phone, email and logo when registering a business
• Chat and Message Data Messages and conversations between buyers and sellers on our platform
• Usage Data Pages visited, ads viewed, IP address, browser type and timestamps
• Payment Reference UTR numbers only for plan upgrade verification (no bank or card details stored)

How We Use Your Information

• To create and manage your account on ChandanagarHUB
• To publish and display your ads and business listings
• To facilitate secure communication between buyers and sellers
• To process and verify plan upgrade payments via UPI
• To send transactional emails (ad approval, plan activation, new messages)
• To monitor chat messages for suspicious or harmful activity
• To improve our platform and develop new features
• To prevent fraud and maintain a safe community marketplace
• To respond to your support requests and queries

Information Sharing

We do not sell, rent or trade your personal information to any third parties. Information may be shared only in these cases:

• With Other Users Your ad details, contact name and phone number are visible to other users as submitted
• Legal Requirements If required by Indian law, court order or government authority
• Platform Safety To protect the rights, safety and property of ChandanagarHUB or its users

Data Storage and Security

Your data is stored securely on Hostinger servers located in India. Our security measures include:

• Encrypted HTTPS connections for all data transmission
• Secure database connections with encrypted credentials
• Password hashing — plain-text passwords are never stored
• Session-based authentication with automatic expiry
• Admin-only access to sensitive user data

Chat and Message Monitoring

All conversations and messages sent through ChandanagarHUB are stored in our database and are accessible to our admin team for safety and moderation purposes.

Cookies

We use session cookies only to keep you logged in during your visit. We do not use third-party tracking cookies, advertising cookies or cross-site tracking. You can disable cookies in your browser settings, though some features may not work correctly.

Your Rights

As a ChandanagarHUB user you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your account and associated data
• Opt out of promotional or newsletter emails
• Request a copy of your data in a readable format

To exercise any of these rights, email us at chandanagarinfo@gmail.com. We will respond within 7 business days.

Children's Privacy

ChandanagarHUB is not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent and believe your child has provided us with personal information, contact us immediately and we will promptly delete the data.

Changes to This Policy

We may update this Privacy Policy from time to time. When significant changes are made:

• Registered users will be notified via email
• The "Last Updated" date on this page will be revised
• Continued use of the platform constitutes acceptance of changes

Contact Us

For any privacy-related questions, data requests or concerns: